Karisma Destinations

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A Living Room Filled With Furniture And A Large Window

Reservation, Payment and Cancelation Policies

Please note that these policies are subject to change at any time

A non-refundable deposit equivalent of a 1-night stay must be received at the time of booking (up to $3,000 for signature suites). Note: Full payment may be required at the time of booking when your reservation is made within 30-days of arrival or for advanced pre-payment promotional rates.
A non-refundable final payment is due 30-days prior to arrival.
Reservations without full payment less than 30-days prior to arrival are subject to immediate cancelation. Automatic cancelations may be applied to all bookings not paid in full.
Cancelations 30-3 days prior to arrival will be assessed a 1-night penalty per room. Waived with the purchase of Flex Pass*
Cancelations 2-days or less prior to arrival will be assessed 100% penalty per room. The entire stay will become non-refundable/non-transferrable and Flex Pass not valid beyond this point.
Cancelations of any reservation that includes the dates of December 23 - January 4 (inclusive) 7 days or less prior to arrival will be assessed 100% penalty per room.
Guests may hold up to two active reservations at any time for different dates and/or hotels. Within these two active reservations, Guests may reserve up to five rooms over the same travel dates or portion thereof. Guests wishing to secure additional reservations are non-refundable and full pre-payment is required at the point of booking. No changes are accepted 30-days prior to travel.
This policy is not applicable to Azul Villa Carola, Azul Villa Esmeralda, Villa Maroma, Specialty Villas and Contracted Groups. For specific terms please visit www.karismahotels.com/cancelation-policies or for groups refer to your group contract for terms and conditions.
Modifications: A modification to a booking requires a cancel and re-book. In the event of a modification, any previous inclusions, value adds, promotions, discounts will be canceled and replaced with current offers.
Reservations are non-transferable; name changes and additions are not accepted.

Deposits and any amounts paid, less any assessed penalties are only available as a credit towards a future reservation booked and traveled within 6 months of cancelation (13 months with the purchase of Flex Pass).

No Show / Late Check-in or Arrival / Early Check-out or Departure (all locations):

No Show/late check-in/arrival as well as early check-out/departure shall be without refund, credit, compensation, or liability of the travel provider (applicable to all locations).

Please note these policies are subject to change at any time.

We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.

By providing your number, you give Destination World Travel d.b.a. DWT Reservation Services consent to contact you via SMS or Phone call with important notifications or alerts regarding your reservation. You may Opt-Out at any time. Your data is private and is never shared or sold to 3rd parties.

While not intended to replace trip cancelation insurance, Flex Pass is an optional service that may provide you with booking assurance.

If you choose to cancel, with the purchase of Flex Pass you may transfer non-penalized deposited amounts to a future reservation. Don't have a future reservation? No worries, we will hold a future travel credit available for you to be applied to a new reservation when you're ready to re-book.

Flex Pass may only be purchased and is only valid on reservations booked directly through DWT Reservation Services
Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation and must be booked and traveled within 13-months of the cancelation.
Flex Pass is only applicable for individual bookings of hotel services
The purchase of a Flex Pass is non-refundable.
Flex Pass may only be purchased prior to the arrival date.
Bookings that are NOT COVERED by Flex Pass: Reservations within the penalty windows, Land + Air packages, Villas and Contracted Groups, Mystery Deals, and Advanced Purchase Non-Refundable Promotions, travel dates of December 23 - January 4 (inclusive) of any year when canceled <30-days prior to check-in, Karisma Hotels Adriatic canceled less then 30-days prior to arrival.

The following forms of payment are acceptable: American Express, Visa, MasterCard, Discover.

You may pay by credit card online by visiting our payment portal: https://payments.karismahotels.com/ReservationPayments/login?resNumber

*** CHARGES WILL APPEAR AS DWT RESERVATION SERVICES< ON YOUR CREDIT CARD STATEMENT***

Cashier's Check and Money Order: Checks must be mailed to us and be received no later than 30-days prior to arrival for processing. Regular checks may be accepted only if drawn from a U.S. bank payable in U.S. Dollars.

Make Checks Payable to:

DWT Reservation Services

1 SW 129th Ave. Suite #402

Pembroke Pines, FL 33027

Ask about wire transfers: You also have the option to wire your payment. You will be responsible for any associated fees. Please contact us a reservations@dwtreservations.com for additional instructions.

NOTE: CASH IS NOT AN ACCEPTABLE FORM OF PAYMENT.

Karisma has capabilities to provide and facilitate antigen and PCR tests on property. The on-site antigen and PCR tests are available for guests at a reduced rate. Antigen testing is provided at an at-cost rate of $25 in Riviera Maya, Mexico, $31 in Negril, Jamaica, and $37 in the Dominican Republic. PCR testing is provided at an at-cost rate of $132 in Riviera Maya, Mexico, $140 in Negril, Jamaica, and $81 in the Dominican Republic.
For complete details, please visit https://www.karismahotels.com/peace-of-mind.

If you have opted to book Airfare with us through one of our partners, the following restrictions may apply:

Ticket changes/upgrades are not allowed.
Baggage fees are not included in the rate/fare. Carry-on luggage is not allowed. Refer to individual airline terms for complete details.
Passengers traveling together may not be seated together. Seat assignments are only available after check-in or at the gate.
Tickets, once issued, are non-refundable/non-transferable and changes are not allowed thereafter.
Boarding will be in the last zone.

We will not be held liable for any unforeseen circumstances including, but not limited to the following: injury damage, loss accident, delay or irregularity in any vehicle, or through the act or default of any company, or person engaged in conveying passengers/guests, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.

We will not be held responsible for potential risks and hazards associated with travel to destinations where injury, delay, or unanticipated events may occur. We will not assume responsibility for standards, political instability, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations.
Travel to foreign areas may entail risks including but not limited to the hazards of traveling in political unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. We will not be held liable to any and all connections with the foregoing. We will not accept responsibility for loss or expenses due to the delay or changes in transportation schedule or other causes.
General Airline Policy: For any changes or cancelation, please contact the airline directly. In cases of cancelation of flights, fares are nonrefundable and are subject to the individual airline cancelation policy. Changes to flights are subject to penalty charges.
DWT Reservation Services will be held harmless of any responsibility beyond our resorts. To partake in tours/excursions or any events not on our property, passengers/guests waives any claim against us for any damage or loss of property, injury or death of person due to any act of negligence of any airline, transportation companies, hotels, auto rental company or any other persons rendering services and/or accommodations included in this package. Enrollment and payment for the tour shall constitute agreement and acceptance by the passenger/guest of the terms and conditions set forth.

LOCAL MARKET (Mexico & Dominican Republic)

Karisma Villas

(A) Weeks: 13.FEB-23.FEB / 28.MAR-04.APR / 30.JUN-07.JUL / 20.NOV-28.NOV / 20.DEC-02.JAN

(B) Weeks: 03.JAN-12.FEB / 24.FEB-27.MAR / 05.APR-29.JUN /08.JUL-19.NOV / 29.NOV-19.DEC

Cancelation Policy for (A) weeks: Karisma Villas shall be given prompt written notice of all cancelled reservations. Cancelation charges are as follows:

Cancelations submitted 120 days prior to arrival will be charged the equivalence of 1 night stay.
Cancelations submitted 90 days prior to arrival will be charged the equivalence of 2 nights stay.
Cancelations submitted 60 days prior to arrival will be charged for the full stay.

Cancelation Policy for (B) weeks: Karisma Villas shall be given prompt written notice of all cancelled reservations. Cancelation charges are as follows:

Cancelations submitted 60 days prior to arrival will be charged 50% of total.
Cancelations submitted 45 days prior to arrival will be charged 100% of total.

No Show / Late Check-in or Arrival / Early Check-out or Departure (all locations):

No show/late check-in/arrival as well as early checkout/departure shall be without refund, credit, compensation, or liability of the travel provider (applicable to all locations).

We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.

A $5,000 deposit must be issued at the time of booking. This deposit will be held and will only be processed after 15 days from the time of booking. Guests may cancel without penalty within these 15 days.
- Payment for (A) weeks: full payment must be issued 120 prior to arrival.
- Payment for (B) weeks: Full payment must be issued 60 days prior to arrival.
Payment must be made in US dollars and must indicate: Client name, Villa's confirmation number, arrival date, departure date, number of guests.
A $10,000 damage deposit is required 48 hours prior to arrival of the guest. KHR will issue a notification email to the guest stating that the deposit has been approved. The damage deposit will be released upon the guest's check out.

A $3,000 deposit must be issued at the time of booking. This deposit will be held and will only be processed after 15 days from the time of booking. Guests may cancel without penalty within these 15 days.
- Payment for (A) weeks: full payment must be issued 120 prior to arrival.
- Payment for (B) weeks: Full payment must be issued 60 days prior to arrival.
Payment must be made in US dollars and must indicate: Client name, Villa's confirmation number, arrival date, departure date, number of guests.
A $10,000 damage deposit is required 48 hours prior to arrival of the guest. KHR will issue a notification email to the guest stating that the deposit has been approved. The damage deposit will be released upon the guest's check out.

Riviera Maya

Riviera Cancun

Holbox

Au Natural

Reservation, Payment and Cancelation Policies

Please note that these policies are subject to change at any time

LOCAL MARKET (Mexico & Dominican Republic)

Karisma Villas

Reservation, Payment and Cancelation Policies

Please note that these policies are subject to change at any time

Reservation, Deposit & Cancelation Policies

Flex Pass

Payment Options

Resort Credits

COVID-19 Testing

Airfare

Visa/Passport Requirements

Liability

﻿LOCAL MARKET (Mexico & Dominican Republic)

PAYMENT FORM POLICY

Karisma Villas

Cancelations and No Shows

Azul Villa Esmeralda

Azul Casa del Mar & Villa Maroma

LOCAL MARKET (Mexico & Dominican Republic)